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Job Title: Admissions Director
Job Location: NC: Salisbury
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-28
Company Name: Genesis HealthCare & Genesis Rehab Svcs
Contact: Human Resources
Phone: (610) 444-6350
Fax: (610) 925-4000
Description: Interested applicants should contact Patrick Foley at
704-636-5812 or fax resume to 704-636-8464 Att: Patrick Foley.
POSITION SUMMARY:
The Admission Director is responsible for managing the customer flow,
admissions process and marketing program for the center. Responsibilities
include guiding marketing program for healthcare services which assures:
strong customer, referrer, and payor satisfaction; appropriate market
penetration; positive public image; maximization of center profitability
and census goals.
RESPONSIBILITIES/ACCOUNTABILITIES:
1. *****s inquiries when necessary and respond to referrers within one
hour whenever possible, facilitates admission decision and ensures
positive admission experience for customer and family;
2. Meets census goals by working with the center’s interdisciplinary team
and Network entities to coordinate customer flow into and through the
nursing center;
3. Ensure an immediate response to phone, fax, and walk-in inquiries and
referrals;
4. Coordinates tour, application, and sales process with customers,
families and referrers, either personally or with appropriate back-up
systems;
5. Ensures proper completion, signing and distribution of paperwork;
6. Meets with family and customers on day of admission and ensures
appropriate preparation of room and introduction to nursing staff on unit;
7. Communicates admission criteria to referral sources, customers and
families;
8. Ensures comprehensive gathering and do***entation of customer data
which will enhance appropriate placement within the Network;
9. Maintains thorough knowledge of medical, social and financial
information relating to ElderCare;
10. Conducts follow-up on all inquiries which have not yet been converted
to admissions;
11. Works with Administrator and appropriate staff to ensure consistent,
effective admissions, discharge and transfer meetings;
12. Maintains statistics indicating customer flow, pending and lost
inquiries, denials, hospital discharges and marketing activity; submit to
cor****ate office;
13. Nurtures referral relation****ps through and aggressive,
customer-oriented admissions process;
14. Develops and maintains referral base;
15. Works to initiate, nurture and maintain contacts with physicians,
social workers, and discharge planners as valued customers to maximize
referrals and facilitate admissions;
16. Stays abreast of services available within the center and through the
Network in order to serve as liaison with the center to hospital discharge
planners, utilization review nurses, physicians, and other professionals
to assist in efficient use of center and alternate care setting within the
Network;
17. Provides information to referral sources of customer’s progress as
appropriate;
18. Identifies and facilitates marketing op****tunities for referring
hospitals and physicians, as it relates to individual center as well as
center clusters; work with Administrator and Regional marketing to
follow-up, as needed;
19. Develops and implements long-range and short-term marketing plans;
20. Coordinates and participates in presentations about the center or
other appropriate healthcare topics to hospitals, physicians, and other
potential referral sources;
21. Works with Administrator to ensure customer satisfaction and to
*****s/respond to customer satisfaction surveys;
22. Concerns his/herself with the safety of all center customers in order
to minimize the potential for fire and accidents. Also, ensures that the
center adheres to the legal, safety, health, fire and sanitation codes by
being familiar with his/her role in carrying out the center’s fire, safety
and disaster plans and by being familiar with current MSDS;
23. Puts Customer Service First: Ensures that customers and families
receive the highest quality of service in a caring and compassionate
atmosphere which recognizes the individuals’ needs and rights;
24. Performs other duties as requested.
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:
1. Minimum of three (3) years experience in a healthcare setting.
2. Minimum of two (2) years college education in the field of health care
administration, business management, and/or marketing or public relations
preferred.
17914
Please refer to Job code 17914 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/1133190.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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