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Job Title: Operations Technician
Job Location: CO: Denver
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-29
Company Name: SunGard Availability Services
Contact: Human Resources
Phone: email only
Fax: Apply at web site
Description: ****ft: Monday-Friday 8AM-5PM
· Assist and consult with customers in the design and implementation of
customer architectures.
· Assist the customer in the physical layout and installation of their
equipment in SunGard’s secure cabinets.
· Provide Tier 1 and 2 sup****t to customers. Ensure customer
installations are in accordance with standard procedures and Service Level
Agreements.
· Develop, maintain, and manage relation****ps with assigned customers.
· Primarily responsible for monitoring customer applications and
operational architecture through a Network Operating Center (NOC)
environment.
· Respond to alarms in accordance with department procedures.
· When appropriate, escalate issues quickly and efficiently in order to
solve problems within SunGard’s Service Level Agreement requirements.
· Issue trouble tickets when necessary. Maintain detailed logs and
notebooks regarding customer applications, security, and operational
readiness.
· Assist the Systems Engineer and Account Representatives, when necessary,
in the sales process.
· Specific duties may include direct customer contact, explaining
operational structure and abilities, and product demonstrations. Identify
possible upsell op****tunities.
· Ability to manage an aspect of facility sup****t systems (HVAC,
electrical, etc) May require liaison with the appropriate vendor.
· This position will be on-call for emergency response and may require
****ft work.
· College Degree preferred but will consider applicants with
equivalent work-related experience with a minimum educational requirement
of a H.S. Diploma or GED equivalent.
· Preferred B.S. degree or equivalent work experience required.
· 2 years related work experience preferred.
· Additional experience in the following areas a plus: Help Desk, Network
Administration/Systems Administration, Technical Account Management,
Electrical and HVAC
· Must possess strong customer service attitude and interpersonal skills.
· Must possess excellent written and verbal communication skills.
· Proven ability to execute multiple tasks efficiently and effectively.
· Proven ability to work effectively in a team environment.
· Demonstrated flexibility, organization and self-motivation.
· Must be able to sup****t a 35lb lift (requirement) and have the
physical stamina to run cabling, move equipment and work at the floor
level to make the necessary hardware and cabling changes within SunGards
datacenters.
SUNGARD IS AN EQUAL OP****TUNITY EMPLOYER, M/F/D/V
OPS4612
Please refer to Job code OPS4612 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/1133228.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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