Part Time Call Center Representatives
Chula Vista, California
This employer offers competitive pay and excellent benefits! 20-hr and
24-hr Call Center (Teleservices) Representatives I-III needed in Chula
Vista
Rep. I
Provides prompt, efficient and courteous service for members to include
processing transfers, inquiries, withdrawals and other routine
transactions via telephone. Answers all incoming calls and transfers them
as appropriate. Recognizes referral op****tunities and refers to TeleSales
Team. Responds to telephone and written member requests. Exhibits basic
knowledge of credit union products, services, policies and procedures.
Performs other duties as assigned. Requires at least six months of recent
experience in a customer service environment and/or some general business,
financial background or related experience. Telephone/Call Center
experience preferred.
Rep. II
In addition to the duties of a Rep. I, assists with back-office duties,
committees and quality control. Exhibits a working knowledge of credit
union products, services, policies and procedures. Performs other duties
as assigned. Requires one to two years recent experience in a customer
service or call center environment or similar financial institution to
include six months of branch operations experience or equivalent.
Rep. III
In addition to the duties of a Rep. I and Rep. II, assists with Call
Center balancing. Processes member requests which may require follow-up
and/or mail responses. Performs quality control of ATM captures, stop
payments, and transfers. Resolves member disputes and complex
problem-solving account research. Exhibits a thorough knowledge of credit
union products, services, policies and procedures. Performs other duties
as assigned. Requires two to three years of customer service and/or call
center experience with a credit union or a similar financial institution.
One year branch operations experience or equivalent experience to a Rep.
II.
How To Apply
To apply to this job or for more information please send your resume
to DebraM@[EMAIL PROTECTED]
and/or apply at the website
http://www.SJCJobs.com/default.aspx?id=JobShop
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