4Oct2005 POSITION # 12 VP Operations Perm Morristown, NJ
Seeking Vice President of Operations for a privately-held Oracle
Applications Outsourcing and Consulting services firm headquartered
in Morristown, NJ.
Other locations include ****tsmouth, England; Mumbai, India; Beijing,
China; and Union, NJ.
The company currently has approximately 85 employees.
The Company has been consistently profitable since its founding in
1990 and enjoyed 40+% year-over-year revenue growth in 2004.
Similar growth is expected in 2005.
The successful candidate, a dynamic, proactive individual with
strong Oracle applications, technology, systems, management, client
interfacing, and communication skills, re****ting to the founder and
CEO, will be part of a senior management team responsible for the
profitable growth of the company.
They will possess extensive experience in managing all aspects of
database and network administration domestically and in India,
applications hosting, software development, and data center operations
in a fast growing, high-technology company. They must be skilled at
understanding the full range of simple to complex technical issues.
This individual also will provide direction and guidance in the
development
and execution of policies, procedures, and plans intended to meet the
company's objectives, including acting as a resource for other departments
in expediting critical issues.
The Company rewards superior performance and this is a great op****tunity
for someone to have both immediate and lasting impact.
The base salary for this position is targeted at $130,000-$150,000
with bonus potential of 15%-25%.
The organization that re****ts to this position is comprised of 10
first re****ts with a staff of approximately 45 in two locations.
Although local candidates are preferred, some relocation assistance
will be provided if needed.
Essential Functions:
Perform as a hands-on, intimately engaged manager as well as a
strategic thinker.
Oversee applications hosting delivery operations and day-to-day
client satisfaction management.
Responsible for the planning, definition, development, delivery,
maintenance, and management of Operations policies, procedures,
resources, and cor****ate commitments required for internal and
outsourced deployments and related project implementations as well
as the recruitment and management of the personnel required to provide
proactive and reactive client-centric consulting services in sup****t
of these deployments.
Plans and executes strategies to enhance processes, procedures,
systems, metrics, employee skill levels, profitability, and
productivity.
Develops and directs the management of Data Center(s) to ensure
client satisfaction, improved service delivery performance, and
higher service retention and renewal rates.
Manages and mentors Service Delivery team in achieving excellent
client satisfaction levels through client-centric cost-effective,
productive service escalation and problem resolution practices.
Develops and defines internal training programs and improves the
Company personnel's skill levels related to client satisfaction
delivery and systems, software, and product knowledge.
Develops performance metrics and manages to ensure that all personnel
and operational systems are continuously evaluated for client-centric
outcomes in a cost-effective manner.
Manages the Research & Development team in the development of
automated productivity systems.
Ensures migration toward technology offerings that will facilitate
higher client satisfaction and productivity performance and enhanced
Operations training, re****ting, and tracking capabilities.
Communicates effectively inter-and intra-departmentally to ensure
that the company's operational priorities are aligned with overall
company direction and goal achievement.
Supervises the establishment of project scopes, requirements,
budgets and timelines.
Applies business performance measurements and incentives to
promote client satisfaction, innovation, and productivity.
Manages client expectations for service delivery.
Recruits, trains, and retains excellent team-oriented personnel.
Sup****ts client, prospect, and inter-departmental objectives as
requested.
Advise the CEO and collaborate with the executive team on operational
matters.
Manage and develop the team to achieve high levels of productivity
and morale in a manner that encourages creativity and a better
understanding of the business.
Manage special projects, e.g., implementing process and systems
improvements.
Technical:
Acts as a knowledge transfer and training resource for the Oracle
RDBMS and Oracle Applications products.
Understands and communicates to management "big picture" technology
trends and how these trends relate to the company's goals.
Professional:
Provide leader****p and clear, focused goal management of the
department consistent with the expectations agreed to with management.
Focus on client satisfaction in all decision making.
Promote effective and continuous two-way communication among
all team members ensuring all have the information needed to
contribute fully.
Stimulate and inspire creativity and positive organizational
energy providing a rewarding personal career experience for all.
Have a passion for excellence and a distaste for bureaucracy;
welcomes ideas from any source; sets aggressive goals;
establishes value-added performance measurements; rewards achievement;
expects commitment and accountability; and embraces change as an
op****tunity, not a threat.
Keep im****tant goals, facts, and challenges in front of people;
along with the mission.
Ensure that hiring practices focus on recruiting the "right" people
who possess the best talents and who will reinforce the culture and
share the vision.
Engage the team in continuous learning.
Education, Personal, and Work Experience Requirements
BS in computer science or related field; preferably Masters degree
in related discipline; MBA a plus.
12+ years of technical experience in a sup****t, consulting, or field
sup****t environment; 5+ years management experience in related industry.
Knowledge of SAS 70 audit standards including, but not limited to,
controls and processes.
Willingness to travel up to 10% of time.
5+ years direct client interaction.
Proficient with computers and various popular software applications,
including word processing, spreadsheets, and databases.
Possesses demonstrable excellent written and verbal interpersonal
and communication skills.
Comfortable and effective managing through influence.
Experienced in multi-location and multinational businesses.
Demonstrates an exceptional work ethic and personal and professional
integrity and is committed to improvement over the status quo.
Bright and strategic thinker; insightful and analytical; thoughtful
problem solver; self-motivated, assertive individual who is seeking a
challenge.
Change agent and coach; mature and credible; experience in improving
profitability.
Intangibles:
This person has to be assertive and not aggressive.
We are a small company and people have to get along with one another.
We work too closely with one another to tolerate an abrasive individual.
Nonetheless, assertiveness is im****tant because you need to move people
along and get them to do things, meet deadlines and be responsive to
your requests.
It is therefore a very people-oriented position and one that requires
a mix of diplomacy and firm confidence.
TO APPLY, PLEASE SEND AN UPDATED RESUME AND
YOUR ANSWERS TO THE FOLLOWING PROFILE QUESTIONS
NOTE: THIS PROFILE INFO MUST BE PRESENTED AT THE TIME OF THE
RESUME SUBMITTAL IN ORDER FOR US TO CONSIDER YOUR CANDIDATES
FOR THIS OR ANY OP****TUNITIES.
IF THEY ARE INDEED A FIT AND THEIR RESUME REFLECTS THIS IN DETAIL AND
THEIR COMPENSATION DEMANDS ARE REASONABLE / COMPETITIVE,
THEY WILL IMMEDIATELY BE CONTACTED AND PREPPED FOR SUBMITTAL AND
CLIENT INTERVIEWS.
WHICH POSITION / POSITIONS ARE YOU INTERESTED IN APPLYING FOR?
WHEN IS THE BEST TIME FOR US TO SPEAK TO YOU AND
WHEN WOULD IT BE THE BEST TIME TO SET UP INTERVIEWS?
WHAT IS YOUR AVAILABILITY TO START?
IF YOU ARE CURRENTLY NOT WORKING, WHEN DID YOUR LAST POSITION END?
WHAT IS YOUR CURRENT RATE?
WHAT RATE ARE YOU LOOKING FOR 1099 / CORP TO CORP / ALL INCLUSIVE?
WHAT IS YOUR RATE ASSUMING THAT THE CLIENT WILL PAY EXPENSES?
IF LOOKING FOR A PERM JOB, WHAT SALARY ARE YOU ASKING?
WHAT IS YOUR CITIZEN****P STATUS?
CONTACT INFORMATION:
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E-mail address:
william_f_fiore_jr@[EMAIL PROTECTED]
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