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Job Title: Customer Sup****t Supervisor
Job Location: MD: Columbia
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-28
Company Name: MICROS Systems
Contact: Human Resources
Phone: email only please
Fax: email only please
Description: Customer Sup****t Supervisor
Company: MICROS Street: 7031 Columbia Gateway Dr Req #: 07-4190 Zip: 21046
Category: Management Location: US-MD-Columbia # Positions: 1
Apply for this job: Your application choices are: * Apply for this
jobonline
More information about this job: Overview: MICROS Systems, Inc. provides
enterprise applications for the hospitality and retail industries
worldwide. Over 150,000 MICROS systems are currently installed in table
and quick service restaurants, hotels, motels, casinos, leisure and
entertainment, and retail operations in more than 130 countries, and on
all seven continents. In addition, MICROS provides property management
systems, central reservation and customer information solutions under the
brand MICROSFidelio for more than 15,000 hotels worldwide, as well as
point-of-sale and loss prevention products through its subsidiary
Datavantage for more than 50,000 specialty retail stores worldwide. MICROS
stock is traded through NASDAQ under the symbol MCRS.
Responsibilities: Supervise ****fts for the Sup****t Center Department
processes and personnel through daily supervision of employees. Set goals
and priorities for all staff under his/her supervision in a manner that
allows optimization of customer service. Monitor progress on a daily basis
and intervenes as appropriate to see that goals are met. Provide training
and tools necessary to staff to efficiently perform their duties (access
to databases, passwords, do***entation, specialized training, etc.). Act
as the escalation point for customer and dealer sup****t calls. Provide
feedback to management regarding the performance of sup****t center staff.
Provide technical and operations sup****t to end-users and/or Dealers for
specific applications, related 3rd party software, hardware, operating
systems (DOS, UNIX, Windows NT, Windows 2000), and basic networking.
Investigate and resolve cases escalated from the Associate and Customer
Sup****t Reps; assist managers with developing action plans, including
identifying key new features to be incor****ated into department training.
Keep current on new products & releases; assists with in-house and
field testing of new products & releases; assist with preparation of
technical training to dealers, end-users, and employees. Other duties may
be assigned. Is responsible for the general direction, coordination, and
evaluation of several employees. Carries out supervisory responsibilities
in accordance with the organizations policies and applicable laws.
Responsibilities include training employees; planning, assigning, and
directing work; providing feedback to management for performance
appraisals; sup****ting and coaching employees; addressing complaints and
resolving problems.
Qualifications: Bachelors Degree and a minimum of 2 years related
experience or an equivalent combination of education and experience.
Customer sup****t experience solving technical problems. Software
experience (prefer database knowledge). Supervisory skills are a plus.
Excellent verbal and written communication skills; good problem solving
skills. Available for varied hours/****fts in 24-hour/365 days a year
department setting. While performing the duties of this job, the employee
is regularly required to sit and/or stand and may occasionally lift and/or
move up to 10 pounds. MICROS enjoys being an Equal Op****tunity Employer
m/f/d/v.
Please refer to Job code micros-4190 when responding to this ad.
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online.
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