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Job Title: CUSTOMER CARE ASSOCIATES
Job Location: MD: Laurel
Pay Rate: Open
Job Length: full time
Start Date: 2008-03-30
Company Name: Chevy Chase Bank
Contact: HR
Phone: email only please
Fax: email only please
Description: CUSTOMER CARE ASSOCIATES Position Number: 70069701 Laurel,
MD posted 03/28/08 Requirements Chevy Chase Bank is looking for high
quality individuals with superior customer service experience to fill
Customer Care Associate positions. Our commitment to customer service does
not stop at the branch system. Our Customer Contact Center is located in
Laurel, Maryland. We are opened 7 days a week from 7am to 11pm. So the
prospect of getting a schedule that accommodates your need is excellent!
The Customer Care Associate is responsible for servicing existing and
potential customers via telephone inquires in a manner that sup****ts the
Retail Banks mission. The in***bent will exceed the customers expectations
through the superior, consistent delivery of our products and services with
the objective of enhancing customer loyalty and expanding customer
relation****ps. Since the Customer Care Associate is critical to ensuring
the ideal customer experience, building on the Chevy Chase Bank brand,
they must maintain a vast amount of knowledge pertaining to products,
procedures and policies. The in***bent must be able to use this knowledge
to make effective recommendations to resolve initial and additional needs.
*Accurately respond to customer inquires regarding their account(s)
ensuring that all needs are met and handled appropriately during their
initial contact. The associate is expected to utilize the components set
forth in the Banks Customer Interaction and Brand Building Guides during
every customer interaction, as well as appropriate procedures matrices.
*Maintain excellent knowledge of Bank systems and procedures in order to
perform necessary maintenance to customers accounts (i.e. lost/stolen
checks, checkcards, stop payments, etc) in a timely and accurate manner.
*Recognize op****tunities to enhance relation****ps with Bank customers by
proactively exploring needs, ensuring that initial needs are fully met and
additional needs are uncovered and that appropriate recommendations are
made to meet the need(s).
*Provide efficient and responsive service to customers by maintaining an
acceptable level of productivity as measured through established metrics,
which include (but or not limited to): schedule adherence, availability,
and attendance.
*Demonstrates understanding and knowledge of Chevy Chase Bank product
lines through Product Mastery test results and Customer Interaction
Mastery scores.
*Demonstrates thorough knowledge and proficiency in the use of required
computer systems.
Excellent verbal communication skills Excellent customer service skills
Ability to multi-task in a fast paced environment Strong listening skills
Ability to effectively probe to identify needs Strong written
communication skills Ability to adapt quickly to change Strong analytical
and problem solving skills Strong typing skills
Experience: A minimum of 1 Year Customer Service experience Good knowledge
of computer applications and programs Financial industry experience a plus
Prior experience in a sales driven environment a plus Prior call center
experience a plus Bilingual candidates encouraged to apply
Education/Licenses/Certifications: High School diploma or equivalent Some
college preferred Chevy Chase Bank and its affiliates maintain a drug-free
work environment. EOE, M/F/D/V.
Please refer to Job code chevychasebank-20006 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/1260003.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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