Subject: Technical Sup****t Engineer
Opening(s): 1 Contract Position
Location: Lower Mainland, Vancouver, (BC)
Hourly Rate: Negotiable based on qualifications and experience
Start Date: ASAP
Scope of work/responsibilities:
We are seeking a Technical Sup****t Engineer to provide remote diagnostic
and
technology sup****t and services to our client's customers. Working in the
routing and communications protocol test domain, sup****ting high-end test
products, you will offer on-line assistance for customers, troubleshoot
problems and deliver customized technical solutions. Other
responsibilities
may include training, scripting, recommending test methods, guiding the
technical sup****t approach of regional sup****t teams and bringing the
customer perspective into product development.
Required skills/qualifications:
To be considered, candidates must have 3+ years of relevant technical
product sup****t experience and have broad knowledge of organizations,
products, markets, channels, processes and key customers. You must be
customer-focused, results-driven and eager to maintain and grow your
specialist product knowledge. Our product tests protocols on routers,
switches and firewalls and run on Windows OS; however, Linux/UNIX
knowledge
is advantageous. Our product also sup****ts the major
routing/switching/trans****t technologies such as: BGP, OSPF, IS-IS, PPPoX,
IGMP, PIM, L2TP, DHCP, IPTV, SIP/VoIP, L2 and L3 VPNs, TCP, Ethernet, POS,
ATM, etc. Candidate must be able to debug very technical problems re****ted
via email primarily and demonstrate patience and superior sup****t skills
when dealing with a broad client base. Remote troubleshooting is a key
requirement as is the ability to troubleshoot TCL scripts. A university
degree, diploma, or equivalent with a focus on Telecommunications
Engineering, Electronic Engineering or Computer Science with
telecommunications studies is preferred.
Interested applicants please apply online:
www.beyond-tech.com/scripts/profile.asp
Job Ad ID: TECHNICAL-SUP_2008-07-15_75
Make BeyondTech Solutions part of your job search strategy and get
connected!
|
