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Senior Storage Engineer
Type: Full Time
Location North Denver
Compensation: Up to $94, Corp Benefits
****FT (MONDAY-FRIDAY: 8am-5pm)
=B7 Develop and install cost effective, operationally sup****table
solutions that meet complex customer requirements and SLAs.
=B7 Provide clear technical do***entation and written ISO9001 procedures
to ensure other members of Central Operations can assist in
monitoring, troubleshooting and changing complex customer
environments.
=B7 Provide direct operational sup****t of Company's largest managed
services customers, maintaining owner****p and end of the road sup****t
for complex environments. The Complex Services Senior Engineer will be
responsible for direct customer communication, working closely with
all other Central Operations technical teams, and maintain deep
technical knowledge of multiple technologies within a customer's
environment. This may include network, security, systems
administration and storage management services.
=B7 Build and maintain relation****ps with key customer's technical staff
members and with internal stakeholders from sales, customer service
and field operations.
=B7 Provide technical assistance to all Company internal/external
customers during network outages.
=B7 Have a familiarity with client base and the network resources being
utilized by all Company internal/external customers. Use this
information to assist in resolving network issues or trouble shooting
network outages or impairments.
=B7 Provide assistance/training to other engineers.
=B7 Assist in the development of re****table operational metrics within
the Complex Services Delivery team.
=B7 Perform weekly and monthly network maintenance activity when
required
Position Responsibilities
=B7 Provide world-class customer sup****t and technical expertise for
Company customers.
=B7 Provide direct operational sup****t of Company's largest managed
services customers, maintaining owner****p and end of the road sup****t
for complex environments. The Complex Services Senior Engineer will be
responsible for direct customer communication, working closely with
all other Central Operations technical teams, and maintain deep
technical knowledge of multiple technologies within a customer's
environment. This may include network, security, systems
administration and storage management services.
=B7 Build and maintain relation****ps with key customer's technical staff
members and with internal stakeholders from sales, customer service
and field operations.
=B7 Provide technical assistance to all Company internal/external
customers during network outages.
=B7 Have a familiarity with client base and the storage resources being
utilized by all Company internal/external customers. Use this
information to assist in resolving storage issues or trouble shooting
storage outages or impairments.
=B7 Perform weekly and monthly storage maintenance activity when
required.
=B7 Provide implementation of complex solutions for Company customers.
=B7 Develop and install cost effective, operationally sup****table
solutions that meet complex customer requirements and SLAs.
=B7 Provide clear technical do***entation and written ISO9001 procedures
to ensure other members of Central Operations can assist in
monitoring, troubleshooting and changing complex customer
environments.
=B7 Attend training courses, perform self-study, metrics.
=B7 Learn automated Company resource functions and terminology.
=B7 Learn Company alert management platforms, functions, and
terminology.
=B7 Learn related Company product offerings.
=B7 Learn related Company clients & their services.
=B7 Study the Livelink Library Help Desk procedures.
=B7 Become proficient in the Company storage architecture.
=B7 Provide assistance/training to other engineers.
=B7 Assist in the development of re****table operational metrics within
the Complex Services Delivery team.
=B7 College Degree preferred but will consider applicants with
equivalent work-related experience with a minimum educational
requirement of a H.S. Diploma or GED equivalent
=B7 Must have a minimum of 5 years of Systems management and
administration with an in-depth understanding of operating systems,
including Microsoft Windows, Solaris, Unix/Linux - Certification(s) a
plus. Scripting/system programming a plus.
=B7 Must have a minimum 3 years TSM server and client engineering-level
implementation, configuration and troubleshooting experience.
=B7 Must have a minimum of 5 years of diverse storage environment
experience - Experience with EMC Clariion, McData, Netbackup & Brocade
a plus.
=B7 Must have detailed knowledge of RAID, SCSI, SAN, and NAS.
=B7 Must know basic IP security structures regarding disk and tape
storage.
=B7 Extensive knowledge of data communication concepts and technologies
is required.
=B7 Strong customer service and communications skills (written and oral)
are required.
=B7 Strong storage problem isolation and resolutions skills required.
=B7 Must have the ability to lead and direct vendors to assist them in
their efforts.
=B7 Strong interpersonal skills are a requirement.
=B7 Adaptable and willing to learn new technologies.
=B7 Excellent communications skills (written and oral) are required.
=B7 Strong time management and organizational skill are required.
=B7 Must have the ability to effectively work in a team environment, as
well as independently.
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