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Job Title: Operational Monitoring Engineer
Job Location: CT: Norwalk
Pay Rate: Open
Job Length: contract-to-hire
Start Date: 2008-03-27
Company Name: The Cambridge Group Ltd.
Contact: Doreen DiMaio
Phone: 203-226-4243
Fax: 203-226-3856
Description: Re****ting to the Director of Operations, the Operational
Monitoring Engineer will have a key role in sup****ting the monitoring,
stability and reliability of the company’s production systems. Working as
part of the company’s Monitoring Team (MT) in the US and with second-level
engineers in both the US and the UK, the primary responsibilities will be
to provide production system monitoring and technical sup****t and to
handle, manage and escalate customer issues. Achieving a detailed knowledge
of the company’s production infrastructure will be a necessary part of the
role. In addition, the role will involve cor****ate wide general IT sup****t.
This position operates on a 24/7 ****ft rotation basis within the level-1
helpdesk/monitoring team.
Position Responsibilities:
System and monitoring sup****t
Providing ****ft-based system monitoring and sup****t, for the platforms,
core software and applications running in the company’s production
environment
Understanding the basic architecture of the company’s applications to
provide problem identification, diagnosis and impact *****sment
Providing general systems sup****t, including application deployment,
configuration, infrastructure management, data-centre configuration and
other related tasks in sup****t of the core operations team
Incident Management
Providing first-line sup****t to customers as part of the 24/7 monitoring
helpdesk function. This requires regular follow up with customers, internal
diagnosis and working with the company’s second and third-line sup****t
teams
Use of a ticketing system to assist with managing multiple issues
General technical sup****t
General sup****t to the company’s staff team, including PCs, laptops,
networks, printers, etc. This kind of sup****t is occasional and is shared
between all members of the operations team
Position Requirements:
Systems monitoring in a production environment (preferably
Nagios/Netsaint, Big Brother or similar tools)
Linux systems administration, preferably RedHat
Seasoned Helpdesk professional with proven customer contact skills
Excellent troubleshooting & problem solving skills
Experienced with problem and incident management process and related
systems
Must be a team player and have excellent communications skills
Familiarity with ****ft-based, production operational sup****t
Knowledge of TCP/IP networking, security, access control
Windows system configuration (Win 2000/2003)
Proactive, problem solving and can do mentality
Preferred Skills:
Shell and/or perl scripting
Familiarity with databases (preferably MySQL) from an administrative
viewpoint
Familiarity with some of the following components/technologies: Java VMs,
tomcat, apache, SSL, DNS, LDAP, XML, PGP
Familiarity with CTI (Computer Telephony Interface) systems
Experience with networking infrastructure (switches, routers, firewalls)
Knowledge of MS Exchange and Active Directory
MS Word/Excel/Outlook
Please include your resume in an attached word do***ent.
To search for additional job openings, go to:
http://www.cambridgegroup.com
Please refer to Job code ss1281 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/723403.html?source=ng
to apply online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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