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Job Title: Application Sup****t Engineer
Job Location: CT: Norwalk
Pay Rate: Open
Job Length: contract-to-hire
Start Date: 2008-03-27
Company Name: The Cambridge Group Ltd.
Contact: Doreen DiMaio
Phone: 203-226-4243
Fax: 203-226-3856
Description: Application Sup****t Engineer
Re****ting to the Director of Operations, the Application Sup****t Engineer
will have a key role in coordinating system and application issues with
customers and internal account - management teams. Based in Connecticut and
working with a small team in the UK and the US, the primary responsibility
will be to provide strong technical operational sup****t of the company’s
production applications and hardware and software infrastructure. Sup****t
will extend to key monitoring of production services, diagnosis of problems
and *****sment of both internal and client impact following any kind of
incident. The role requires occasional out-of hours on-call duties to be
able to address any customer issues which might arise at those times and
need sup****t.
Key areas of responsibility
Application sup****t
Gain a thorough understanding of the company’s system architecture to be
able to provide initial sup****t to customer issues, either in production or
in User Acceptance Testing
Work with the level-2 operations team and level -3 development team to
quickly diagnose and resolve issues as they arise
Work with account-management to ensure that customer issues are addressed,
communicated and that necessary incident re****ts are made available in a
timely fa****on
Manage incident data to ensure that incident tickets are kept up-to-date,
are closed when completed and to provide the VP of Operations incident
summary data as required
Production system sup****t
Providing systems sup****t relating to company’s platforms, databases,
networks and applications
General sup****t to the Company’s staff team, including PCs, laptops,
networks, printers, etc. This kind of sup****t is occasional and is shared
between all members of the operations team
Position Requirements:
Linux, preferably RedHat
Shell scripting
MySQL or equivalent
Basic TCP/IP troubleshooting
Linux system performance troubleshooting
Basic knowledge of Java VM (install and config)
MS Windows Server 2000/2003
DNS and Active Directory
Familiarity with SSL
Familiarity with working in a production operational sup****t environment
Problem and incident diagnosis and resolution
Excellent team player & communications, able to work internally and with
clients
Familiarity with general office hardware & software
Preferred Skills:
Hands-on operations experience, systems & software
Familiarity with CTI (Computer Telephony Interface) systems
Familiarity with networking infrastructure (switches, routers, firewalls)
Apache and Tomcat configuration
MS Word/Excel/Outlook
Knowledge of MS Exchange
Software development skills
Please refer to Job code ss1458 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/1212857.html?source=ng
to apply
online.
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For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
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