Internet Server Administration Team Leader
Re****ts to: Technical Manager
Based in: High Wycombe, Bucks (20 miles NW of London)
REDNET is looking for a new team leader for ISAT, the team that deals
with all REDNET Internet facing servers and those of our colocated and
rack-hosted customers.
The role involves the development, enhancement, and sup****t of the
REDNET service for a primarily B2B marketplace.
Solid (3-5+ years) senior administrator level experience in Solaris and
Windows platforms is required, with demonstrable skills in system level
scripting (PERL/PHP/shell etc) and an excellent, detailed understanding
of common Internet service software (sendmail / Apache & IIS / BIND /
RADIUS etc) and associated applications (SNMP based tools, large scale
backup etc).
Knowledge of basic networking and routing as applied to a server
environment is essential.
Clear problem solving skills and an ability to work under sustained
periods of pressure are essential as is the need to work within a
flexible schedule to meet demands of a 24/7/7 business. The position
requires someone with a strong and driven personality.
Proven man-management skills will need to be shown, experience in all
aspects of staff management. The role will involve mentoring,
cross-training and personal development of other members of the team, as
well as improving the knowledge in the frontline sup****t teams. There is
a great deal of interaction with other technical teams within REDNET,
and of course in assisting sales teams in pre-sales advice roles.
The candidate must have excellent written and spoken English.
Projects/plans for future development as well as do***entation for
current systems are expected to be clear and well though out.
Direct customer contact is frequent and REDNET places a great emphasis
on customer care so the applicant must be able to demonstrate that they
have the skills necessary to deal with technical contacts within our
current and prospective customers. It must be clear that they are an
advocate for the customer, and work with the frontline sup****t staff on
issues as required. Written customer communication must be exemplary.
Direct vendor contact is frequent and the candidate must be well versed
in dealing with suppliers including negotiation, tender writing where
appropriate, and handling post sales service queries.
The role may require ****ft work between 08:00-20:00 and on rotation
call-out duty is an integral part of this position (currently 2 in 12).
Candidates with ISP or similar 24/7 non-stop environment experience will
be preferred, with the emphasis on providing a resilient and reliable
services environment with guaranteed and measurable metrics. Working
knowledge of the impact of regulatory affairs would be desirable (data
protection, log retention etc)
A full UK driving licence is required for this post.
Details of company benefits are on the REDNET web site (www.red.net).
(No agencies please, we operate a PSL).
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