Hi
I have a op****tunity with a client of mine in Toronto looking for a Sr.
Manager with Infrastructure expereince including,
Senior Manager, Infrastructure Services
Job Description
Position Purpose
· Ensure that all services which have satisfied the criteria
for production status are available to all authorized users, and that
acceptable performance levels are met or exceeded at all times.
· Manage IT infrastructure operations
Key Responsibilities
· Manage performance and capacity
Ø Ensure that adequate capacity is available and that best and
optimal use is made of it to meet required performance needs.
· Ensure data confidentiality
Ø Safeguard information against unauthorized use, disclosure
or
modification, damage or loss.
· Educate and train users
Ø Users are making effective use of technology and are aware
of
the risks and responsibilities involved.
· Assist and advise customers
Ø Any problems experienced by users are appropriately
resolved.
· Manage problems and incidents
Ø Problems and incidents are resolved and the cause
investigated
to prevent any recurrence.
· Manage data
Ø Data remains complete, accurate and valid during its input,
update and storage.
· Manage operations
Ø Im****tant service and sup****t functions are performed
regularly and in an orderly fa****on.
· Monitor processes
Ø The achievement of the performance objectives set for
operations processes.
· Manage data centre facilities
Ø A suitable physical surrounding which protects the IT
equipment against man-made and natural hazards
· Obtain independent assurance
Ø To increase confidence and trust among the organization,
customers, and third-party providers.
Working Relation****ps/Key Linkages
Dimensions
· Data collection, analysis and re****ting on resource
performance, application sizing, and workload demand.
· Logical access controls which ensure that access to
systems,
data and programs are restricted to authorized users.
· A comprehensive training and development plan.
· A second level sup****t facility
· A problem management system which records and progresses
all
incidents.
· An effective combination of application and general
controls
over operations.
· A schedule of sup****t activities which is recorded and
cleared for the accomplishment of all activities.
· The definition of relevant performance indicators, the
systematic and timely re****ting of performance, and prompt action upon
deviations.
· Independent assurance reviews carried out at regular
intervals.
Competencies (Skill Set/Qualifications/ Experience)
· A university degree in computer science or engineering
· 10+ years experience in Information Technology with focus
on
management of computer operations, networking and systems administration
· Knowledge of IT services and sup****t operations in a
Cisco,
Solaris, Oracle, EMC environment
· 5+ years experience with managing, recruiting, coaching
and
motivating senior staff members
· Demonstrated ability to lead, plan, manage, implement,
organize and problem solve
· Demonstrated ability to function effectively in a highly
dynamic environment
· Ability to actively promote a culture of cooperation
between
different IT teams
· High customer service orientation
· Good judgement is essential, as are sound communication
and
negotiation skills
If you are interested please send me your resume and call me ASAP.
Thanks,
Imtiaz Atcha
Senior Resource Consultant
CSI Consulting
150 York Street, Suite 1820
Toronto, Ontario
M5H 3S5
Tel:(416) 364-6376 x2006 or 1-866-274-4848
Cell:(416) 937-5624 After 6:00pm
Fax: (416) 364-2735
E-mail: imtiaz@[EMAIL PROTECTED]
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