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Alliant Energy
Manager of Customer Service
BRITT, IA
Salary: $0 - 0 /
Job Type: Full Time
Category: Manufacturing/Distribution
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Job Functions: Construction, Customer service & sup****t - Job
Title: Manager of Customer Service (requisition #2266)
Location:Britt, Iowa AA/EEO Supervision Received Performs work
under the general supervision of the Regional Director of
Customer Service Operations or Sr. Manager of Customer Service.
Supervision Given Manages the work of one or more departments,
locations and contract services for gas and electric,
maintenance, operations and construction services,
budget/financial planning, technology systems and customer care
and customer service. Position Summary/Accountabilities Manages
and provides leader****p for basic to complex construction,
materials, tools and equipment associated with new customer work,
system operations, maintenance and reliability, construction
necessary to sup****t system growth, value added products and
services and emergency response work. Responsible for providing
supervision for supervisors of customer service as assigned.
Responsible for the engineering resources for this work. This
position is also the key contact for Alliant leader****p within
the community. Responsible for maintaining relation****ps with key
municipal, wholesale and retail customers. Job Functions
Performs the planning, coordination and management of gas and
electric operations activities in an assigned geographic area
including resources and material involved with new customer
projects and system improvement projects, routine maintenance and
emergency work. Identifies system reliability gaps. May manage
meter reading and meter operations activities. Manages customer
and community relation****ps. May manage agricultural, small
business and residential, service, sales, and conservation
activities. Responsible for delivering profit and loss results in
an assigned geographic area. May manage the service and repair
work in an assigned geographic area. Demonstrates leader****p in
the area of safety. This requires observing and enforcing safety
rules and operating practices, encouraging safe work behaviors
and promptly correcting conditions and unsafe work behaviors
which may lead to accidents. With the assistance of the safety
department, investigates accidents and safety incidents.
Responsible for communicating safety investigation information to
managers. Responsible for administering and monitoring safety
programs and performing safety *****sments. Responsible for the
safe operation of assigned utility systems. Acts as the ultimate
decision-maker during life-threatening emergency situations
involving facilities, people and property. Ensure that adequate
resources-material, fleet, employees are available to construct
and do work involved with system improvement projects,
maintenance and emergency work. This may include standard
services, subdivisions, large three-phase commercial and
industrial park electric installations, gas distribution system
improvements, gas conversations, steam operations, water
operations and expansion into new territory. Responsible for 24
hours a day, 7 days a week, gas and electric emergency response
in an assigned geographic area. This includes *****sing risks and
costs, determining labor resources, assisting in managing callout
procedures and monitoring performance measures for employees
involved with e
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See Description
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Manager of Customer Service
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Contact Information
Alliant Energy
Reference Num: 293265 (include when applying)
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