Job Title: Customer Service Representatives
Key skills: Customer Service, German / Italian / Dutch
Location: Ireland
Duration: Permanent
My client is a global leader in the development and distribution of
medical devices. They are looking for Customer Service
Representatives and Supervisors to be based in the Dublin office to
look after their European customers.
JOB SUMMARY:
Provide Customer Service Sup****t, including order processing, query
handling, sales sup****t and communication with internal & external
customers.
KEY RESPONSIBILITIES:
- ORDER MANAGEMENT AND CUSTOMER SERVICE
* Work as part of a multi disciplinary team, ensuring all orders
received via telephone, fax, post & EDI are processed accurately and
promptly upon receipt.
* Ensure that all customer queries - order queries, stock situation,
deliveries, invoices - are resolved satisfactorily.
* Provide technical and product advice.
* Process returns from the customer in accordance with company policy.
- COMPLAINT HANDLING
* Ensure all service complaints are dealt with upon receipt, entered
accurately into the complaint system (Remedy) and resolved to the
satisfaction of the customer.
* Escalate all product complaints (technical and medical) to the
Quality dept in the local market.
- INTERFACES WITH SALES FORCE, WAREHOUSE, ETC
* Liaise with the sales force on a regular basis as regards orders,
consignments, changes to customer accounts and general information
from customers.
* Maintain regular contact with the warehouse and courier to co-
ordinate deliveries, returns, etc .
- BILLING
* Monitor the invoicing process, including duplicate invoicing as
requested.
* Process billing corrections in accordance with company policy.
QUALIFICATIONS
- MINIMUM REQUIREMENTS:
Third level education in related discipline.
Fluency in English and German or Italian or Dutch.
Computer knowledge: Windows application Word/Excel to Intermediate
level, including basic keyboarding skills Additional systems skills
preferable.
Minimum 1 year of experience in a Customer Service environment.
SAP knowledge is an advantage.
- ESSENTIAL SKILLS AND ABILITIES:
* Organisational skills.
* Excellent interpersonal and problem solving skills.
* Excellent telephone manner.
* Team player.
* Excellent customer focus.
* Numerical skills.
* Professional manner.
Please email a word version of your cv quoting Ref. No. 7c01d and call
any time +44 (0)20 8224 9006
Ref: 7c01d
For further information please contact
Net Resourcing Ltd
UK Office
Tel: +44 (0)20 7870 2544
Email: cvs@[EMAIL PROTECTED]
http://www.netresourcing.com
NetResourcing are specialist recruiters for companies deploying
breakthrough technologies in Europe.
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