Position: Workload/Services Coordinator
Opening(s): 1 Contract Position w possible Conversion to Perm
Location: Montreal, Quebec (QC)
Hourly Rate: Negotiable based on qualifications and experience
Start Date: ASAP
Scope of work/responsibilities:
We are looking for a Work Load / Services Administrator (WLA) to provide
administrative sup****t to the field service organization and service
personnel, including call management, parts logistics, parts ordering,
planning, and scheduling for the on-site service channel resources.
Candidate will respond to customer inquiries, act as liaison with product
divisions and other internal entities, and may also routinely provide
sup****t to remote team members. Typically duties will include: 1)
distributing service activities in assigned geographic territory, based on
customer entitlement, industry segmentation and available resources; 2)
effective planning of on-site resources to maximize customer commitments,
utilizing planning tool and accurate communication; 3) working closely
with
Remote Channels Organization team members to convey accurate parts
prediction, parts logistics and service requests for on-site repair
channels
such as Field Service Representatives and Authorized Service Providers
(FSR,
ASP); 4) working with multiple channels to maximize implementation of
business objectives (on-site, remote, service providers, business units);
and 5) scheduling on-site service activities with Customer and working as
a
Customer Advocate.
Required skills/qualifications:
To be considered, candidate must have 1+ year of relevant experience as a
Sup****t/Services Coordinator or Work Load Administrator (WLA); possess
excellent communication and organizational skills; and a sense of urgency
and thoroughness in everyday work. Candidates must be bilingual (English
and
French), have the ability to adjust quickly to process and policy changes,
and have knowledge of chemical and physical testing instrumentation. CEGEP
(Quebec) or specialized training/certification in Chemistry, Biology,
Physics or other scientific background is extremely desirable. This is an
excellent position for candidates seeking a career op****tunity as we
foresee
this contract op****tunity leading into full-time employment with our
client.
Interested applicants please apply online:
www.beyond-tech.com/scripts/profile.asp
Job Ad ID: SUP****T-SER_2008-07-15_65
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